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Business Telephone Banking

Telephone Banking is at your service!

HSBC Bank Business Telephone Banking is a telephone banking service designed to meet the needs of your business. With HSBC Bank Business Telephone Banking, you can receive information about the products and services offered by our Bank, conduct the full range of your firm’s banking transactions by phone 24 hours a day / 7 days a week, save time and make your life easier thanks to convenient monitoring of all your transactions.

Features and Advantages

  • Your company can assign authorization levels for each user.
  • Authorization levels that can be selected for HSBC Bank Business Telephone Banking users are: Monitoring Authorization, Card Transactions Authorization, and All Transactions Authorization. Only one authorization level can be selected at a time per user.
  • Status options that can be assigned to an account or card within the HSBC Bank Business Telephone Banking system are: Monitoring Only, Activated for All Transactions, and Deactivated for All Transactions.
  • Telephone Banking users can define individual upper limits for many of the available transactions. The transaction upper limits set by HSBC provide additional control and security.
  • You can reach HSBC Bank Business Telephone Banking from abroad by calling +90 850 211 0 424.
  • Conduct your transactions instantly using the keys of your telephone with HSBC’s “Interactive Voice Response” (IVR) System or speak with a “Customer Service Representative”.

Transactions available/not available via Business Telephone Banking

User Type Transactions Available Transactions Not Available
Monitoring All currently or potentially available transactions that involve viewing or monitoring for information purposes. All financial or non-financial and currently or potentially available transactions that are not related to cards belonging to the firm.
Card Transactions Authorization to conduct all financial or non-financial and currently or potentially available transactions related to cards belonging to the firm, along with all currently or potentially available transactions that involve viewing or monitoring for information purposes. All financial or non-financial and currently or potentially available transactions that are not related to cards belonging to the firm.
Full Authorization Authorization to conduct all financial or non-financial and currently or potentially available transactions, as well as all transactions that involve viewing or monitoring for information purposes. -


Business Telephone Banking Menu

  • Commercial Card / Commercial Bank Card / Corporate Card Transactions (Customer Service Representative)
  • Banking and Account Transactions
    • Account Information (Customer Service Representative)
    • Money Transfers (Customer Service Representative)
    • FX Transactions (Customer Service Representative)
    • Bill Transactions (Customer Service Representative)
    • Mutual Fund Transactions (Customer Service Representative)
  • Lost – Stolen Card Notification
  • PIN – Password Transactions
    • Business Telephone Banking Password Change (Interactive Voice Response System)
    • Commercial Card / Commercial Bank Card / Corporate Card PIN Creation (Interactive Voice Response System)
    • Business Internet Banking Password Creation (Interactive Voice Response System)
  • Business Internet Banking Support (Customer Service Representative)
  • Other Transactions (Customer Service Representative)

For more

For detailed information about HSBC Business Telephone Banking, visit your nearest HSBC Bank Branch.