Terms of Service, Security and Exceptional Circumstances

In accordance with BRSA regulations, you can only get service from Telephone Banking after completing the two factor mandatory verification steps.

We never call our customers to request their passwords and do not request their security information either verbally on the phone or in writing via e-mail or SMS.
Do not share your password / passcode, credit / debit card, account, identity, address, phone and similar information in your social media messages, e-mail, SMS and phone calls.
Avoid using the same password for different services.
When setting all your passwords, do not use information that can be easily predicted by others, such as your date of birth, consecutive numbers and the same numbers.

Only our real person customers are served through Telephone Banking. Branches provide service to individuals with a power of attorney.
Customers requesting to open their first account within our bank should visit our branches in person.
Consumer loan applications can be made through our digital channels (IB and MB) and our branches.
Customers under the age of 18 cannot be served via Telephone Banking.
Our Customer Representatives will direct you to the most appropriate service channels for our products and services not offered through Telephone Banking.
You can report your lost / stolen debit and credit cards to us also by using our "Live Chat" function on our website.