Features and Advantages
- Identification with Mobile Phone Number or National ID
- 7/24 Easy to reach Customer Service Representative
Service Options of Interactive Voice Response (IVR) System
*Lost/Stolen Card or Secure Key Notification
9English
1Credit Cards
Credit card mini statement
- 1Inquires on Debits and Credits
- 1Mini Statement(IVR)
- 2Credit Card Limit Information (IVR)
- 3Recent Debits & Credits (IVR)
- 4Statement Inquiries
- 1E-Statement Enrollment * (IVR)
- 2Request Previous Statements via Email (IVR)
- 3Change Statement Date (IVR)
- 2Transactions
- 1Credit Card Limit Increase (IVR)
- 1Standing Instruction to Increase Limit On a Regular Basis * (IVR)
- 2Limit Increase (IVR)
- 2Credit Card Payment
- 1To Pay Minimum Payment Amount (IVR)
- 2To Pay the Entire Balance on Statement (IVR)
- 3To Pay the Remaining Balance on Statement * (IVR)
- 4To Pay a Different Amount (IVR)
- 5To Pay Another HSBC Credit Card (IVR)
- 3Mobile Topup(CSR)
- 4Cash Advance (IVR)
- 3Advantage Reward Points and Tour Services
- 1Information on Plane and Hotel rewards (CSR)
- 2Information on Bus Rewards (CSR)
- 4All Other Services
- 1Create or maintain your credit card PIN
- 1To Create a New PIN for Your Credit Card (IVR)
- 2To Change an Existing Credit Card PIN (IVR)
- 2New Applications (IVR)
- 3Supplemental Cards (CSR)
- 4Credit Card Courier Inquiries(IVR)
- 5Credit Card Renewal Transactions (CSR)
2Bank Services
Mini Statement
- 1Inquires on Debits and Credits
- 1Mini Statement(IVR)
- 2Recent Debits & Credits (IVR)
- 3Statement Inquiries
- 2Transactions
- 1Move Money Btw Your HSBC Accounts (IVR)
- 2Money Transfers (CSR)
- 3HSBC Credit Card payments and other Bill Payments
- 1Credit Card Payment (IVR)
- 1To Pay Minimum Payment Amount (IVR)
- 2To Pay the Entire Balance on Statement (IVR)
- 3To Pay the Remaining Balance on Statement * (IVR)
- 4To Pay a Different Amount (IVR)
- 5To Pay Another HSBC Credit Card (IVR)
- 2Mobile Top up (CSR)
- 3All Other Bill Payments (CSR)
- 4Overdraft Limit Increase(IVR)
- 3Other Services
- 1Fund Transactions
- 1Buy Fund (IVR)
- 2Sell Fund (IVR)
- 2Currency Exchanges
- 1To Listen Exchange Rates of the Selected Currency(IVR)
- 2To Listen Other Currencies (IVR)
- 3Buy This Currency (IVR)
- 4Sell This Currency (IVR)
- 3IBAN Information (IVR)
- 4Time Deposits (CSR) )
3Investments
- 1Stock Transactions
- 1Buy / Sell Stocks (CSR)
- 2Information on Stock Prices (CSR)
- 2Fund Transactions
- 1Fund Portfolio (IVR)
- 2Buy Fund (IVR)
- 3Sell Fund (IVR)
- 4Standing Fund Orders (IVR)
- 3Currency Exchanges
- 1Buy Currency (IVR)
- 2Sell Currency (IVR)
- 3Exchange Rate Information (IVR)
- 4Arbitrage (CSR) )
4Loans & Mortgages
Mini Statement
- 1Inquires on Debits and Credits
- 1Mini Statement(IVR)
- 2Recent Debits & Credits(IVR)
- 3Recent Debits & Credits(IVR)
- 2Transactions
- 1Loan and Mortgage Payments
- 1Payment for Current Installment (IVR)
- 2Payment for Current Installment (IVR)
- 2Overdraft Limit Increase (IVR)
- 3Information on Loan Application and Products
- 1Loan Applications (CSR)
- 2Overdraft Account Applications (CSR)
- 3Promotions (CSR)
5PIN Maintenance & Other Inquiries
- 1Create or maintain your credit card PIN
- 1To Create a New PIN for Your Credit Card (IVR)
- 2To Change an Existing Credit Card PIN (IVR)
- 2Create Debit Card PIN (IVR)
- 3To Change Your Existing Phone Banking PIN (IVR)
- 4For Internet and Mobile Banking Inquiries
- 1To Create an Internet Banking PIN (IVR)
- 2To Listen to 12 Digit User Code (IVR)
- 3For Secure Key Transactions (CSR)
- 4All Other Internet and Mobile Banking Technical Support (CSR)
- 5For ATM Banking Inquiries (CSR)
5Insurance Services
- 1AIG Insurance Assistance (CSR)
- 2AIG Notice of Claim (CSR)
- 3Hospital Cash Insurance Assistance (CSR)
- 4AXA - Allianz - Zurich Insurance Assistance (CSR)
If you do not have your PIN yet, to complete the verification step, here are the menu options that are provided:
1PIN Maintenance
2Card Courier Information
3Information on HSBC Products&Services
4Application Requests or Inquiries
5Internet Banking & Mobile Banking and ATM Technical Support
You can use; *(star key) to return to the previous menu and #(hash key) to return to the Main Menu.
*CSR: Customer Service Represantative
*IVR: Interactive Voice Response