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Erişilebilir Bankacılık Deneyimi Arayanlara

We are committed to making banking easier and more accessible for our customers with disabilities by helping reduce the challenges they may encounter in their daily lives.

Across our branches, ATMs, Direct Banking, and digital banking channels, we continuously enhance accessibility to improve our customers’ banking experience and better meet their needs.

As part of our commitment to accessible banking, we continue to invest in accessibility technologies and enhance the quality of our services through ongoing innovation.

 
Erişilebilir Bankacılık Deneyimi Arayanlara
  • Cash withdrawals, cash deposits, credit card payments, balance enquiries, and credit card debt enquiries performed at other domestic bank ATMs using HSBC debit or credit cards are free of charge.
  • Priority service is available through HSBC Telephone Banking.
  • Customers can also contact us via Web Chat for day-to-day enquiries and support.
  • Customers aged 70 and over are eligible for the services and privileges available to customers with disabilities.
 
Görme Engeli
  • Tactile surface indicators and Braille signage are available at all our branches, including entrance doors, service desks, and branch operating hours.
  • Banking agreements prepared in Braille are available at our branches upon request.
  • Audio versions of our banking agreements are available on our website. Please click here to access them.
  • Tactile guidance paths are available at our branches to facilitate easier access to service areas.
  • All HSBC ATMs are equipped with headphone jacks to support audio-guided banking services.
 
Ortopedik Engel
  • All branch entrances and teller counters are designed to accommodate customers using wheelchairs.
  • To facilitate branch access, our branches are equipped with assistance bells at entrances, as well as permanent or portable ramps and elevators where available.
  • Please click here to view HSBC ATMs designed to better serve customers with orthopedic disabilities.
 
İşitme Engeli
  • Customer service representatives who are proficient in sign language are available to assist customers visiting our branches during weekday business hours.
  • Customers with hearing impairments can report lost or stolen cards online 24/7.