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Which transactions are available at HSBC Bank ATMs?

You can use HSBC Credit Card and HSBC Bank Card 7/24 quickly and easily at ATM network of HSBC Bank.

Which transactions you can perform via ATM?

  • Cash withdrawal, cash advance, bill payment, credit card repayment, money transfer, fund and foreign exchange transactions can be performed 7/24 via HSBC Bank ATMs.
  • You can withdraw USD, Euro and Pound beside TL within your daily TL withdrawal limit from HSBC Bank ATMs where you see TL/$/ €/£ sign.*
  • You can use HSBC Bank ATMs to withdraw cash advance by using all other bank’s credit cards.
  • If you have an account related to your credit card, you can perform all HSBC Bank Card transactions using your credit card from HSBC Bank ATMs.
  • You can perform all of your banking transactions in English by choosing English language option.
  • At HSBC Bank ATMs, you can use your bank card bearing Visa Electron, Vpay or Maestro / Cirrus and/or TROY emblem of other domestic and international markets.

Features and facilities:

  • Only 5,10,20,50,100 and 200 TL banknotes are accepted.
  • You can deposit maximum of 40 banknotes at one time.
  • You need to deposit cash aligned, not folded and vertically to the “Cash Deposit” part on the ATM.
  • Folded, tear and wet banknotes will not be accepted by ATMs
  • Daily customer limit to deposit cash and credit card debt up maximum 19.990 TL
  • If you have a USD or EUR account linked to your card; You can make online deposits in USD and EUR within the daily deposit limit.
  • You can pay your credit card extract stated in USD for your credit card, online in cash.

(*) The small change amount (not enough to be returned as a banknote but only to be paid as coins) that may occur after a credit payment shall be deposited to your credit card.

What is the daily limit for cash withdrawal from HSBC Bank ATMs?

HSBC Bank ATM Banking limits are as follows:

Transaction Maximum Minimum
Cash Withdrawal (TL) TL 1,500.00 ( visa electron )

TL 2,000.00 ( advance )

TL 4,000.00 ( premier )
TL 20.00

TL 20.00

TL 20.00
Cash Withdrawal (Foreign Currency) TL 1,500.00 ( visa electron )

TL 2,000.00 ( advance )

TL 4,000.00 ( premier )
TL 20.00

TL 20.00

TL 20.00
Cash Advance TL 2,500.00 (visa, master, gold)

TL 3,000.00 (advance)

TL 4,000.00 (premier)
TL 20.00

TL 20.00

TL 20.00
Online cash deposit to account TL 19,990 TL 5.00
Online cash deposit to credit card(*) TL 19,990 TL 5.00
Foreign Currency Purchase $10,000/1 day -
Foreign Currency Sale $10,000/1 day -
Money Transfer (between your own accounts) TL 5,000.00 -
Money Transfer (to another account with our bank) TL 5,000.00 -

*You can withdraw USD, EURO or POUND within your daily TL limit, as well as TL from HSBC Bank that bear the TL/$/€ and TL/£/€ signs. In order to be able to withdraw USD, EURO or POUND, your relevant foreign currency accounts must be defined as Credit and HSBC Debit Card. You can connect your card by calling HSBC Bank Telephone Banking 0850 211 0 111.

I have recently received my HSBC Bank Card. What should I do first?

You can either visit out nearest branch or call 0850 211 0 111 Telephone Banking to create your PIN and then start using your card.

My card is retained at the ATM while performing transaction. What should I do?

You can call 0850 211 0 111 HSBC Bank Telephone Banking and have datailed information from the customer services agent.

My HSBC Bank Card / Credit Card is retained at an Ortak Nokta ATM. What should I do?

You can call 0850 211 0 111 HSBC Bank Telephone Banking and have datailed information from the customer services agent.

Which transactions can be performed from contracted bank ATMs?

From Ortak Nokta member bank ATMs you can withdraw cash and inquire balance with your HSBC Bank debit card; withdraw cash advance with your HSBC Bank Credit Card. You can also change your card PIN. From ATMs abroad, you can withdraw cash with your debit card and withdraw cash advance with your credit card.

Will I be charged for transactions I made from local or abroad ATMs by using my HSBC Bank Debit / Credit Card?

You can find charing information with clicking here

On cash withdrawal transaction from HSBC Bank ATM, amount withdrawn is drawn on my account but ATM didn’t pay the money. What should I do?

You can visit our nearest branch and report the problem in writing or call 0850 211 0 111 HSBC Bank Telephone Banking and convey the problem to customer service agent.

On cash withdrawal transaction from OrtakNokta ATM / contracted abroad bank’s ATM, amount withdrawn is drawn on my account but ATM didn’t pay the money. What should I do?

You can visit our nearest branch and report the problem in writing or call 0850 211 0 111 HSBC Bank Telephone Banking and convey the problem to customer service agent.

Can I use all accounts related to my card both on domestic and abroad contracted bank ATMs?

You can only use your main account (TL) for transactions on domestic and abroad contracted bank ATMs.

Frequently Asked Questions on QNB

Which transactions can I perform on Finansbank ATMs?

From the Cardless Transactions Menu
  • Deposit Money to HSBC Checking Account (TL)
  • HSBC Credit Card Payment (TL)
With the ATM Card (Debit Card)
  • Withdraw Money from HSBC Checking Account (TL)
  • HSBC Account Overview (Only the information on account which is linked with the card can be overviewed)

Which information / what do I need for these transactions?

In order to make a transaction from the cardless transaction menu

  • You’ll need either your IBAN Number of your checking account or the number of your ATM card which is linked as the main account or your Credit Card Number and,
  • Your TC Identification Number and,
  • Your mobile number and your mobile phone in order to use the code that will be sent to your phone.

For ATM Card Transactions (money withdrawal and balance inquiry)

  • You should have your ATM (Debit) Card with you and you should know your pin.

Are the transactions free of charge?

Deposit transactions, Withdrawals from HSBC Checking Account (TL) and HSBC Account Overview transactions and HSBC Credit Card Payment (TL) to be made via QNB Finansbank ATM's are free of charge for all our clients. You can call our Call Center at 0850 211 0 111 for more information.

Will I be able to perform my foreign exchange transactions via QNB Finansbank ATMs?

No, you can only perform your foreign exchange deposit/withdraw transactions via specified HSBC ATMs.

Can I withdraw Money from my Credit Card via QNB Finansbank ATMs?

Whether withdrawal from checking account can only be performed with ATM (debit) card, TL withdrawal transactions using credit card via QNB Finansbank ATMs will be realized as Cash Advance transactions and your transaction will be charged according to current Common Point ATM price list.

Which accounts can I deposit to / withdraw from?

First of all, you can only deposit to / withdraw from your TL Accounts. You can deposit Money by entering IBAN number of the account you wish to deposit. In the case you want to deposit money by using ATM Card number, you can deposit in your account which is linked with your card.

Can I make my credit payments via QNB Finansbank ATMs?

No, credit payments cannot be made directly from QNB Finansbank ATMs. You can, however, perform your credit payment transaction using HSBC Retail Online Banking or by calling our Call Center after your deposit transaction via QNB Finansbank ATMs. In addition, if there’s sufficient balance at the due date of payment in the account which your credit payment is going to be performed, the payment is done automatically, there’s no need for an order for that.

Can I make my KMH (Overdraft Account) payments via QNB Finansbank?

In the case you withdraw money to the account which is linked to your KMH, your KMH debt will be charged automatically. KMH interests will be charged at the end of the month.

I am an HSBC client, why should I perform money deposit / withdrawal transactions via QNB Finansbank ATMs?

You don’t have to perform your transactions via QNB Finansbank ATMs. You can keep using HSBC Bank ATMs as it is available. If there’s no HSBC Bank ATM near your location, you can perform TL deposit transactions to Account or Credit Card along with withdrawal from your account or balance overview transactions via QNB Finansbank ATMs.

When will the money I deposited to my account or my credit card via QNB Finansbank be transferred to my account?

In the case you make your deposits between 06.00 – 21.00 with Turkey time, the sum will be transferred to your account in 2 hours. Deposits performed after 21.00 will appear in your account at 06.00 in the next day. If you have regular payment instructions, we ask that you to take this information into consideration when depositing your account. For example; personal loan payments deposited before 21.00 will be charged in the same day, deposits after 21.00 will be charged in the next day.

In your credit card debt payment transactions, in the case you make your payment between 06.00 – 23.00 with Turkey time, your payment will be transferred to your card in 2 hours and in the same day. Payments made after 23.00 in the evening will be transferred in the next day at 06.00.

If it has been a longer time than specified, you should specify the situation and the information on the receipt you obtain from ATM after the transaction via calling our Call Center on 0850 211 0 111.

If my money is stuck in the QNB Finansbank ATM, I make a mistake or if I have a trouble during the transaction, which bank/number should I call?

For all your questions regarding the transactions via QNB Finansbank ATMs, you should call our Call Center on 0850 211 0 111.

Will EFT or money order transactions I perform via QNB Finansbank ATM be charged?

You cannot perform these transactions from your HSBC account via QNB Finansbank ATMs.

When I choose the HSBC Cardless transaction menu on QNB Finansbank ATMs or when I insert my HSBC ATM Card, will I use the HSBC menus? How can I make deposit and withdrawal transactions using Finansbank ATMs? How can I deposit money to my account or my credit card?

You can make HSBC Checking Account Deposit (TL) transactions with ATM Card number or the IBAN number of your account and HSBC Credit Card Debt Payment (TL) transactions with your Credit Card Number. Menu flows are exclusive to QNB Finansbank and will be made as in the attachment.

Click to view the transaction steps.