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Which transactions are available at HSBC Bank ATMs?

  • Cash withdrawal, cash deposit, utility bill payment, cash advance, credit card debt payment, money transfer, fund and foreign exchange transactions can be performed 24/7 via HSBC Bank ATMs. Please click here for further information.
  • You can withdraw USD, EUR and GBP beside TL within your daily TL withdrawal limit from HSBC Bank ATMs where you see $ / € / £ sign.
  • You can withdraw cash advance, pay credit card debts, check credit card debt and limits, change or upload your card PIN from HSBC Bank ATMs with all other domestic bank credit cards. You can also withdraw and deposit cash from/to your main account and view your balance from the Account Transactions menu with your credit card.
  • You can withdraw and deposit cash from/to your main account and view your balance with all your other bank debit cards from HSBC Bank ATMs. You can also pay your credit card debt from the Credit Card Transactions menu with your debit card, check your credit card debt and card limit. You can change or upload your PIN using your chipped debit card.
  • At HSBC Bank ATMs, you can use your other domestic and abroad debit card with Visa Electron, Vpay or Maestro / Cirrus and TROY emblem.
  • If you have an open and valid account linked to your credit card, you can perform all your HSBC Debit Card transactions using your credit card at HSBC Bank ATMs.

Features and facilities:

  • Only 5,10,20,50,100 and 200 TL banknotes are accepted.
  • You can deposit maximum of 75 banknotes at one time.
  • You need to deposit the banknotes into the "MONEY ENTRY" section in the same line without folding them.
  • Folded, tear and wet banknotes will not be accepted by ATMs
  • If you have an open and valid GBP, USD or EUR account linked to your card; you can make online deposits in GBP, USD and EUR within the daily deposit limit.

What is the daily limit for cash withdrawal from HSBC Bank ATMs?

HSBC Bank ATM Banking limits are as follows:

Transaction Maximum Minimum
Cash Withdrawal (TL) TL 1,500.00 ( visa electron )

TL 2,000.00 ( advance )

TL 4,000.00 ( premier )
TL 20.00

TL 20.00

TL 20.00
Cash Withdrawal (Foreign Currency) TL 1,500.00 ( visa electron )

TL 2,000.00 ( advance )

TL 4,000.00 ( premier )
TL 20.00

TL 20.00

TL 20.00
Cash Advance TL 2,500.00 (visa, master, gold)

TL 3,000.00 (advance)

TL 4,000.00 (premier)
TL 20.00

TL 20.00

TL 20.00
Online cash deposit to account TL 19,990 TL 5.00
Online cash deposit to credit card(*) TL 19,990 TL 5.00
Foreign Currency Purchase $10,000/1 day -
Foreign Currency Sale $10,000/1 day -
Money Transfer (between your own accounts) TL 5,000.00 -
Money Transfer (to another account with our bank) TL 5,000.00 -

*You can withdraw USD, EURO or POUND within your daily TL limit, as well as TL from HSBC Bank that bear the TL/$/€ and TL/£/€ signs. In order to be able to withdraw USD, EURO or POUND, your relevant foreign currency accounts must be defined as Credit and HSBC Debit Card. You can connect your card by calling HSBC Bank Telephone Banking 0850 211 0 111.

I have recently received my HSBC Debit (Bank) Card. What should I do first?

You can either visit out nearest Branch or call +90 850 211 0 111 Telephone Banking to create your PIN and start using your card.

My card is retained at the ATM while performing transaction. What should I do?

You can call 0850 211 0 111 HSBC Bank Telephone Banking and have datailed information from the customer services agent.

My HSBC Bank Card / Credit Card is retained at an Ortak Nokta ATM. What should I do?

You can call 0850 211 0 111 HSBC Bank Telephone Banking and have datailed information from the customer services agent.

Which transactions can be performed from contracted bank ATMs?

From Ortak Nokta member bank ATMs you can withdraw cash and inquire balance with your HSBC Bank debit card; withdraw cash advance with your HSBC Bank Credit Card. You can also change your card PIN. From ATMs abroad, you can withdraw cash with your debit card and withdraw cash advance with your credit card.

Will I be charged for transactions I make from local or abroad ATMs using my HSBC Bank Debit / Credit Card?

Please click here to get further information on fees.

On cash withdrawal transaction from HSBC Bank ATM, amount withdrawn is drawn on my account but ATM didn’t pay the money. What should I do?

You can visit our nearest branch and report the problem in writing or call 0850 211 0 111 HSBC Bank Telephone Banking and convey the problem to customer service agent.

On cash withdrawal transaction from OrtakNokta ATM / contracted abroad bank’s ATM, amount withdrawn is drawn on my account but ATM didn’t pay the money. What should I do?

You can visit our nearest branch and report the problem in writing or call 0850 211 0 111 HSBC Bank Telephone Banking and convey the problem to customer service agent.

Can I use all accounts related to my card both on domestic and abroad contracted bank ATMs?

You can only use your main account (TL) for transactions on domestic and abroad contracted bank ATMs.

What are the daily transaction limits at HSBC ATMs?

Please click here to see HSBC Bank ATM Banking transaction limits.

I am an HSBC customer. My card/money got stuck in the ATM during a transaction. What should I do?

If your debit or credit cards are stuck at our ATMs, please call +90 850 211 0 111 Telephone Banking and report to the customer service representative. You can also close your card as lost/stolen or optionally cancelled from the Internet Banking or Mobile Banking application, and then call +90 850 211 0 111 Telephone Banking to have your card renewed.

If your money gets stuck during a transaction at our ATMs or other domestic bank ATMs and the money is confiscated by the ATM, please call +90 850 211 0 111 Telephone Banking and report to the customer service representative.

My HSBC Debit Card / Credit Card is retained at another bank ATM. What should I do?

You can call +90 850 211 0 111 HSBC Bank Telephone Banking and have detailed information from the customer service representative.

Which transactions can be performed from other bank ATMs?

From other domestic bank ATMs; using your debit card, you can withdraw and deposit cash, view your balance, change your debit card PIN, upload your chipped debit card PIN and make debt payments and debt inquiries from the Credit Card menu.

From other domestic bank ATMs; using your credit card, you can withdraw cash advance, make debt payments and debt inquiries, check your limit, change and upload your PIN and withdraw and deposit cash from/to your main account from the Account Transactions menu and check your balance.

From ATMs abroad; using your debit card, you can withdraw cash, and using your credit card, you can withdraw cash advance.

While withdrawing cash from an HSBC Bank ATM, the amount was deducted from my account, but ATM didn’t give me the money. What should I do?

You can visit our nearest branch and report the problem written or call +90 850 211 0 111 HSBC Bank Telephone Banking and share the problem with our customer service representatives.

Can I transact on all my accounts using my card both on domestic and abroad bank ATMs?

You can only use your main account for transactions on domestic and abroad bank ATMs. (Your main account must be in TL at other domestic bank ATMs)

I am not an HSBC customer, during a transaction, my card/money got stuck at an HSBC ATM. What should I do?

Call the telephone banking number of the bank that your card belongs to and report the situation.