Digital Secure Key

Digital Secure Key, a function of the HSBC Mobile Banking application, is a one-time password generation application which strengthens your security in accessing HSBC Bank Retail Internet Banking and Mobile Banking.

No. Digital Secure Key is free for users of HSBC Bank Retail Internet Banking and HSBC Mobile Banking.

Digital Secure Key is a function of the HSBC Mobile Banking application. You can download and install the HSBC Mobile Banking application from App Store for iOS devices and from Google Play for Android devices.

For the Mobile Secure Key activation process, after downloading the Mobile Banking application, you should press the “Login” button, follow the directions after logging in with your internet banking and mobile banking user code and password. If you are not using a Secure Key device, you will be sent an activation code for Mobile Secure Key activation. By entering this code in the mobile application and setting the Mobile Secure Key password, your activation process will be completed.

Digital Secure Key is available for mobile devices that work on Android 5.1 and above and iOS 11 and above.

Your Internet Banking login preferences are independent from your Mobile Banking login preferences. It is mandatory to use a Secure Key device or the Digital Secure Key when logging on to Mobile Banking. If you want to switch from Secure Key device to a Digital Secure Key, please follow the instructions included in the answer to the next question.

You cannot use a Secure Key device and the Digital Secure Key at the same time. First you need to visit the Digital Secure Key page which can be found under Internet Banking > Security Settings menu and then logon to Mobile Banking application. The application will direct you to activation.

Yes, in order to activate and use a Digital Secure Key you should be a user of HSBC Bank Retail Internet Banking and you should have logged on to Internet Banking at least once.

No, you can only use Digital Secure Key to log into HSBC Bank Retail Internet Banking and Mobile Banking.

No, Digital Secure Key is valid for retail use only.

For Internet Banking: In order to logon to Retail Internet Banking, you can continue to use SMS One-time Password with only a limited set of transactions. Please click here to learn more about the transaction set.

For Mobile Banking: You will not be able to use SMS One-time Password to logon to your Mobile Banking, you have to use a Digital Secure Key or a Secure Key device only.

You will need an Activation Code for Mobile Secure Key activation. The Activation Code will be sent to your mobile phone number registered in our bank as an SMS.

You can request the Digital Secure Key to be re-sent through the "Help" menu on the activation screen or you can call HSBC Bank Telephone Banking 0850 211 0 111.

The password that you create for your Digital Secure Key should meet the following criteria. You can continue your transaction after creating a password compatible with the given requirements.

Your password

• should consist of a minimum of 6 and a maximum of 9 characters
• should include both letters and numbers
• should be different from your Internet Banking user code and parole
• should not contain any Turkish characters (e.g. ı, ş, ğ, ç, ö, I, Ş, Ğ, Ç etc.)
• should not contain a repetition of numbers or letters (e.g. aaa, bbb, 111)
• should not consist of 5 consecutive characters located on the keyboard (e.g. qwert, asdfg, 12345 etc.)
• more than half of which should not consist of the same characters (e.g. 1515151, a1a2a3a etc.)
• more than half of which should not consist of the same characters (e.g. 1515151, a1a2a3a etc.)
• should not consist of three or more consecutive characters (e.g. 123, abc etc.)

Your Digital Secure Key password is not stored on your mobile device as per the security policies of our bank. Hence, the application will create a one-time password, even though you enter an incorrect password; however, this password will be invalid. It is not possible to logon to internet banking or mobile banking with this invalid one-time password.

In order to create a new password, you can follow the instructions after pressing the "Help" button on the screen on which your Digital Secure Key password is requested or on the screen which is displayed after clicking on the Digital Secure Key button.

You can call HSBC Bank Telephone Banking 0850 211 0 111 in order to disable your Digital Secure Key.

If you can’t find the answer to your problem on this page, you can call HSBC Bank Telephone Banking 0850 211 0 111 for support.