Top of Main Content

What is mobile banking?

HSBC Mobile Banking service lets you access and manage your HSBC accounts quickly and securely from your mobile device 24 hours a day.

Can I use HSBC Mobile Banking service outside Turkey?

The Mobile Banking service is available outside Turkey but is dependent on the availability of the mobile service provider's geographical coverage. We recommend that you check your roaming coverage and charges prior to travel outside of Turkey.

Are there any fees to use HSBC Mobile Banking service?

There are no fees* to use HSBC Mobile Banking service. Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.

Download and Install

What types of mobile devices support HSBC Mobile Banking service?

HSBC Mobile Banking App can be easily accessed with the following devices:

Apple iOS 12 and higher. Android – powered devices with platform 5.1 and higher

How can I check the operating system of my mobile device?

For iOS devices: Settings>General>About>Version

For Android devices: Settings> About Device>Android Version

(Menu label names can be different on Android compatible mobile devices)

How can I update the operating system on my mobile device?

For iOS devices: Settings>General>About>Version

For Android devices: Settings> About Device>Android Version

(Menu label names can be different on Android compatible mobile devices)

How can I download the HSBC Mobile Banking app?

You can download the app from the App Store or Google Play. Or if you prefer, simply visit www.hsbc.com.tr from your mobile device to download the relevant app according to your mobile device.

Logon

Should I be an existing Internet Banking user to use HSBC Mobile Banking?

Yes, in order to logon to HSBC Mobile Banking, you must be an existing Internet Banking user.

Do I use the same log on credentials (Username, Password) for HSBC Mobile Banking that I use for the Personal Internet Banking?

Yes, the same Personal Internet Banking credentials (Username, Password) are used to access your HSBC accounts through Mobile Banking.