Top of Main Content

What is mobile banking?

HSBC Mobile Banking service lets you access and manage your HSBC accounts quickly and securely from your mobile device 24 hours a day.

Can I use HSBC Mobile Banking service outside Turkey?

The Mobile Banking service is available outside Turkey but is dependent on the availability of the mobile service provider's geographical coverage. We recommend that you check your roaming coverage and charges prior to travel outside of Turkey.

Are there any fees to use HSBC Mobile Banking service?

There are no fees* to use HSBC Mobile Banking service. Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.

*Retail Banking Transaction fees are subject to change by HSBC Bank A.Ş. All rights reserved. All charges stated above are subject to additional 5% Banking Insurance Transaction Tax (BITT). For Turkish Republic of Northern Cyprus branches valid BITT is 3%.

Download and Install

What types of mobile devices support HSBC Mobile Banking service?

HSBC Mobile Banking App can be easily accessed with the following devices:

Apple iOS 8.0 and higher. Android – powered devices with platform 4.0 and higher

How can I check the operating system of my mobile device?

For iOS devices: Settings>General>About>Version

For Android devices: Settings> About Device>Android Version

(Menu label names can be different on Android compatible mobile devices)

How can I update the operating system on my mobile device?

For iOS devices: Settings>General>About>Version

For Android devices: Settings> About Device>Android Version

(Menu label names can be different on Android compatible mobile devices)

How can I download the HSBC Mobile Banking app?

You can download the app from the App Store or Google Play. Or if you prefer, simply visit www.hsbc.com.tr from your mobile device to download the relevant app according to your mobile device.

I deleted the HSBC Mobile Banking app from my mobile device / installed it on another mobile device. What should i do?

If you had activated a Digital Secure Key on your mobile device, please contact HSBC Bank Telephone Banking 0850 211 0 111 to register for a new Digital Secure Key.

If you are using a Secure Key device, you can logon to new app with your existing credentials.

Logon

Should I be an existing Internet Banking user to use HSBC Mobile Banking?

Yes, in order to logon to HSBC Mobile Banking, you must be an existing Internet Banking user.

Do I use the same log on credentials (Username, Parole) for HSBC Mobile Banking that I use for the Personal Internet Banking?

Yes, the same Personal Internet Banking credentials (Username, Parole) are used to access your HSBC accounts through Mobile Banking.

How do I logon to HSBC Mobile Banking?

You need a Secure Key device or a Digital Secure Key to access HSBC Mobile Banking service.

If you use a Secure Key device, you can access by entering the one time password that you have generated with your Secure Key device after entering your User Code and Parole in the Mobile Banking application.

If you do not use a Secure Key device, please follow the steps which will be displayed to you to activate your Digital Secure Key after entering your User Code and Parole in Mobile Banking application. Following the completion of your activation process, you can access the HSBC Mobile Banking application just by entering your Digital Secure Key password.

Please click here in order to get further information about the Digital Secure Key and Activation process.

Please click here for frequently asked questions related to Digital Secure Key

I activated the Digital Secure Key and now my user code appears automatically every time I try to logon, is this secure?

Following the activation of your Digital Secure Key, your user code is displayed to you with a masking to confirm the logon. You need to enter your Digital Secure Key password to logon on to your accounts. HSBC does not store any account details on your mobile device for security reasons.

What if I forget my Personal Internet Banking user code / parole or Digital Secure Key password?

If you forget your Personal Internet Banking user code or parole, you can create a new one right online by clicking Instant Password.

If you forget your Digital Secure Key password, please touch the “Help” button which is located on the page that you enter your Digital Secure Key password and follow the instructions.

I have removed “Secure Key” device from my Internet Banking logon preferences. However while logging on to mobile banking, it asks me for the one time password that is generated through my secure key device.

The logon preferences for your internet banking and mobile banking logons are different. You can’t logon to mobile banking without a Secure Key or a Digital Secure Key. If you want to switch to Digital Secure Key, please select the “Digital Secure Key” menu located under Internet Banking / Security Settings. For your next logon to mobile, you will be asked to start Digital Secure Key activation following the entry of the one time password that you generate from your Secure Key Device. If your Secure Key device is not with you, please call HSBC Bank Telephone Banking 0850 211 0 111 to cancel it.

Transactions

What banking functions can I perform through HSBC Mobile Banking service?

  • View your account & credit card balances and transaction history
  • Transfer funds between your HSBC accounts and to other domestic bank accounts.
  • Pay bills online and mobile top-up
  • Buy & Sell F/X
  • Buy & Sell Mutual Funds
  • Locate ATMs and branches
  • Generate One Time passwords for Internet Banking.

Please click here for updated transaction list.
Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.

How can I perform a new money transfer from HSBC Mobile Banking app?

Please select “Money Transfers” under “Banking” transactions and select the “+” sign located on the right hand corner of the page.

I would like to perform a money transfer to a non-defined payee. How can I do it?

In order to perform a money transfer to a non-defined payee, you need to logon to HSBC Mobile Banking app with a Secure Key device.

What are the transaction limits for HSBC Mobile Banking app?

The transaction limits for HSBC Mobile Banking and HSBC Bank Personal Internet Banking services are common. 

Please click here to see the update limits.

Can I use this app to access my accounts with HSBC in other countries?

HSBC offers mobile banking in many countries. If you have accounts with HSBC in other countries, you can use the country selector tool within the app to determine if mobile banking is offered in each country where you bank. If available, you will be able to access your HSBC accounts in that country.

What happens if my mobile device is lost or stolen?

If your mobile device is lost or stolen please contact HSBC Bank Telephone Banking 0850 211 0 111.