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We have recently observed frequent social engineering fraud attacks perpetuated by fraudsters by obtaining sensitive information of bank customers over telephone, text message, or other methods. It is important that you remain vigilant against these attacks, avoid sharing your sensitive information and disregard any such communication directed towards you.

Fraudsters may contact you pretending to be a lawyer, police, public prosecutor, banker, insurer, etc. or your friend or business partner by reaching you through social media or e-mail.

Fraudsters may even claim to be representatives from the bank, government authorities, Center of Disease Control and Prevention, etc. during the current pandemic to mislead you by COVID-19 based reasons.

Please do not to give credit to persons;

  • Requesting you to share any of the details written on your card, your card password, HSBC Bank mobile or internet banking details, passwords sent via SMS by giving reasons such as reward, refund of interest charge, refund of card fee or other reasons, or requesting you to dial in these details,
  • Claiming that funds were transferred to your account by mistake or fraudulently, and requesting you to send the funds back,
  • Contacting you over e-mail pretending to be your business partner and requesting you to make a transfer to an account/IBAN differently from the usual one,
  • Requesting you to transfer money for reasons such as securing your account due to suspicious transactions.

If you experience any of these, please contact our bank's branch or call centre.

HSBC Internet Banking can only be accessed from

We would like to remind you not to respond to fraudulent e-mails and/or text messages that appear to have been sent by HSBC, and avoid clicking on the links contained in these e-mails and/or text messages to access HSBC Bank Internet Banking.