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Digital Secure Key

"Secure Key" is in your pocket!

Digital Secure Key, a function of HSBC Mobile Banking application, is an application of one time password generation, which you can use in your iOS and Android mobile devices. Following the activation of Digital Secure Key, you can access the HSBC Mobile Banking application just with a single password.

How to use Digital Secure Key?

Install the HSBC Mobile Banking application from App Store or Google Play in order to utilize Digital Secure Key.

If you do not use a Secure Key device, please follow the steps which will be displayed for you to activate your Digital Secure Key after installing the HSBC Mobile Banking application and entering your User Code and Parole. Following the completion of your activation process, you can access the HSBC Mobile Banking application just by entering your Digital Secure Key password.

If you use a Secure Key device, you can apply for a Digital Secure Key via Internet Banking/ Security Settings/Digital Secure Key menu. After accessing the HSBC Mobile Banking with your Secure Key, you can make your activation by following the instructions related to Digital Secure Key activation.

Activate your Digital Secure Key in three steps:

1 Download the app

Install the HSBC Mobile Banking application to your iOS or Android mobile device from the relevant mobile store. Start the activation process by entering your Internet Banking User Code, Parole and One Time Password in the mobile application. Two activation codes are required in order to activate your Digital Secure Key.

2 Activation Code 1

You can request Activation Code 1 to be sent to your e-mail address or you can display it on the Internet Banking/ Security Settings/Digital Secure Key menu. Enter the Activation Code 1 and continue.

3 Activation Code 2

Activation Code 2 will be sent to your registered mobile phone via SMS. After entering the Activation Code 2, you can determine your Digital Secure Key password and complete the process.

 

RELATED SERVICES

Internet Banking

Access your accounts, pay your bills, transfer funds, and bank online 7/24 with Personal Internet Banking.

Mobile Banking

Manage your transactions easily and securely from your mobile phone.

Transaction Signing

Transaction Signing is a security step that controls and verifies transaction credentials by creating a one-time confirmation code for a single transaction via Digital Secure Key or Secure Key.

Instant Password

If you have an HSBC Advantage Credit Card or HSBC Debit Card, you can pbtain an HSBC Bank Retail Internet Banking password right away by clicking on Instant Password.

Frequently Asked Questions

What is Digital Secure Key?

Digital Secure Key, a function of the HSBC Mobile Banking application, is a one-time password generation application which strengthens your security in accessing HSBC Bank Retail Internet Banking and Mobile Banking.

How can I apply for a Digital Secure Key?

Digital Secure Key is a function of the HSBC Mobile Banking application. You can download and install the HSBC Mobile Banking application from App Store for iOS devices and from Google Play for Android devices.

How can I activate my Digital Secure Key?

In order to activate your Digital Secure Key, you need to press the "Log On" button after installing the HSBC Mobile Banking application and follow the instructions after entering your internet banking user code and parole. If you are not using a Secure Key device, two activation codes will be sent to you for the activation of Digital Secure Key. Your activation will be completed after you enter the codes in the mobile application and create a password for Digital Secure Key.

I have unselected the Secure Key option under the login preferences of Internet Banking; however I am still prompted to enter the one time password that I generated with the Secure Key when I try to log on to Mobile Banking?

Your Internet Banking login preferences are independent from your Mobile Banking login preferences. It is mandatory to use a Secure Key device or the Digital Secure Key when logging on to Mobile Banking. If you want to switch from Secure Key device to a Digital Secure Key, please follow the instructions included in the answer to the next question.

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