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Digital Secure Key

What is Digital Secure Key?

Digital Secure Key, a function of the HSBC Mobile Banking application, is a one-time password generation application which strengthens your security in accessing HSBC Bank Retail Internet Banking and Mobile Banking.

Is Digital Secure Key a paid service?

No. Digital Secure Key is free for users of HSBC Bank Retail Internet Banking and HSBC Mobile Banking.

How can I apply for a Digital Secure Key?

Digital Secure Key is a function of the HSBC Mobile Banking application. You can download and install the HSBC Mobile Banking application from App Store for iOS devices and from Google Play for Android devices.

How can I activate my Digital Secure Key?

In order to activate your Digital Secure Key, you need to press the "Log On" button after installing the HSBC Mobile Banking application and follow the instructions after entering your internet banking user code and parole. If you are not using a Secure Key device, two activation codes will be sent to you for the activation of Digital Secure Key. Your activation will be completed after you enter the codes in the mobile application and create a password for Digital Secure Key.

Which mobile devices is Digital Secure Key compatible with?

Digital Secure Key is available for mobile devices that work on Android 4.0 and above and iOS 8.0 and above.

I have unselected the Secure Key option under the login preferences of Internet Banking; however I am still prompted to enter the one time password that I generated with the Secure Key when I try to log on to Mobile Banking.

Your Internet Banking login preferences are independent from your Mobile Banking login preferences. It is mandatory to use a Secure Key device or the Digital Secure Key when logging on to Mobile Banking. If you want to switch from Secure Key device to a Digital Secure Key, please follow the instructions included in the answer to the next question.

I'm a Secure Key user, what should I do in order to switch to a Digital Secure Key?

You cannot use a Secure Key device and the Digital Secure Key at the same time. First you need to visit the Digital Secure Key page which can be found under Internet Banking > Security Settings menu and then logon to Mobile Banking application. The application will direct you to activation.

Do I have to be an HSBC Bank Retail Internet Banking user in order to have a Digital Secure Key?

Yes, in order to activate and use a Digital Secure Key you should be a user of HSBC Bank Retail Internet Banking and you should have logged on to Internet Banking at least once.

Can I use Digital Secure Key at ATMs or when I use Telephone Banking?

No, you can only use Digital Secure Key to log into HSBC Bank Retail Internet Banking and Mobile Banking.

Can I use my Digital Secure Key to log into Business Internet Banking / Business Mobile Banking?

No, Digital Secure Key is valid for retail use only.

When I start using my Digital Secure Key, will I be able to continue to use SMS One-time Password ?

For Internet Banking: In order to logon to Retail Internet Banking, you can continue to use SMS One-time Password with only a limited set of transactions. Please click here to learn more about the transaction set.

For Mobile Banking: You will not be able to use SMS One-time Password to logon to your Mobile Banking, you have to use a Digital Secure Key or a Secure Key device only.

An Activation Code is requested during Digital Secure Key activation. Where can I receive the code?

You will need two Activation Codes for Digital Secure Key activation. You can arrange for the Activation Code 1 to be sent to your e-mail address registered in the system or access it from the Retail Internet Banking > Security Settings > Digital Secure Key page.

Activation Code 2 will be sent to your registered mobile phone via SMS.

What should I do if I don’t receive the activation code?

You can request the Digital Secure Key to be re-sent through the "Help" menu on the activation screen or you can call HSBC Bank Telephone Banking 0850 211 0 111.

The password that I have created for Digital Secure Key is not accepted by the application. What should I do?

The password that you create for your Digital Secure Key should meet the following criteria. You can continue your transaction after creating a password compatible with the given requirements.

Your password

  • should consist of a minimum of 6 and a maximum of 9 characters
  • should include both letters and numbers
  • should be different from your Internet Banking user code and parole
  • shouldn't be the same as your previous password
  • should not contain any Turkish characters (e.g. ı, ş, ğ, ç, ö, I, Ş, Ğ, Ç etc.)
  • should not contain a repetition of numbers or letters (e.g. aaa, bbb, 111)
  • should not consist of 5 consecutive characters located on the keyboard (e.g. qwert, asdfg, 12345 etc.)
  • more than half of which should not consist of the same characters (e.g. 1515151, a1a2a3a etc.)
  • should not consist of three or more consecutive characters (e.g. 123, abc etc.)

Even when I enter an incorrect password Digital Secure Key creates a one-time password. Is that secure?

Your Digital Secure Key password is not stored on your mobile device as per the security policies of our bank. Hence, the application will create a one-time password, even though you enter an incorrect password; however, this password will be invalid. It is not possible to logon to internet banking or mobile banking with this invalid one-time password.

I am not sure about the accuracy of my Digital Secure Key password / I forgot my password / I want to change my password. What should I do?

In order to create a new password, you can follow the instructions after pressing the "Help" button on the screen on which your Digital Secure Key password is requested or on the screen which is displayed after clicking on the Digital Secure Key button.

My mobile device that I activated Digital Secure Key on is lost / stolen, what should I do?

You can call HSBC Bank Telephone Banking 0850 211 0 111 in order to disable your Digital Secure Key.

I have a problem using Digital Secure Key. What should I do?

If you can’t find the answer to your problem on this page, you can call HSBC Bank Telephone Banking 0850 211 0 111 for support.