You can identify yourself in the Voice Response System by entering your customer number, card number or Turkish ID number.

When you enter your card number, you will be asked to enter your card PIN, customer number or Turkish ID number, followed by your Telephone Banking password. If you don't know your password, you can press the “*” star key to contact our

Customer representatives and create a password.

To ensure the security of your transactions, if your Telephone Banking password has become known to third parties or has been written down and lost, you must contact us and have your password blocked.

You can obtain your password from Telephone Banking customer representatives, through our branches or create one through digital channels. If you don't enter your password, the transactions available to you will be limited.

You are expected to check the last four digits of your card and enter them exactly as shown on the card. This warning is given when an incorrect or incomplete entry is made. You should also make sure that the mobile phone number you are calling from is the mobile phone number registered in our banking systems in your name, and that you are calling us from this number.

Check your phone's signal strength and message inbox. After waiting for a short while, request a new code. If you continue not to receive the code, have the phone number registered with your bank checked.

1. Check whether there is an internet connection.

2. Check the instant notification settings. If notification permission is disabled in the settings menu, it must be enabled.

3. Check whether the application version is up to date. If it isn't, update it to the latest version through the App Store or Google Play Store.